Food, OTC and Utility Bill Credit (2024)

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UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare.Benefits, features and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Premium disclaimer

Dual Special Needs plans have a $0 premium for members with Extra Help (Low Income Subsidy).

Benefit disclaimer

Benefits, features, and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply.

Nurse Hotlinedisclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your provider's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.Nurse Hotline not for use in emergencies, for informational purposes only.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® (Medicare-Medicaid plan)

UnitedHealthcare Connected® (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan) is a health plan that contracts withboth Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the member handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® member handbook.

UnitedHealthcare Senior Care Options (HMO SNP) plan

UnitedHealthcare Senior Care Options (SCO) is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health Insurance, except Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our Senior Care Options (SCO) program.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system.The 5-Star rating applies to plan year 2024.

Important provider information

The choice is yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsem*nt of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non-contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.


Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call1-888-638-6613/ TTY 711, or use your preferred relay service.

Declaration of disaster or emergency

If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.

Food, OTC and Utility Bill Credit (2024)


Can you use an OTC card to pay bills? ›

Wireless, Internet, and Utility Bill Payment: You can use your OTC card to pay your internet, wireless, and utility bills at any in-store or online retailer that accepts VISA.

What kind of food can I get with my OTC card? ›

Examples of approved food items are fruits, vegetables, meats, poultry, seafood, eggs, dairy, rice, pasta, beans, and much more.

What is covered under the OTC card? ›

OTC card eligible items often include health and wellness products, such as cough and cold remedies, vitamins, medical equipment and more. If an item is eligible, the cost of the item is subtracked from an OTC card's available balance at checkout.

What does the United Healthcare OTC card pay for? ›

Your plan comes with a credit that will be loaded to your UnitedHealthcare UCard® every quarter for covered over-the-counter (OTC) products. Shop in-store or online for pain relievers, cold remedies, toothpaste, vitamins and more.

How to pay bill with healthy benefits card? ›

You have 2 ways to pay:
  1. If your service provider accepts Visa, you can use your 16-digit card number like a credit or debit card and pay them directly. Payment will go through right away.
  2. If your service provider is set up with Healthy Benefits, you can pay online with Healthy Benefits.
Mar 27, 2024

Is toilet paper covered by an OTC card? ›

OTC items are not eligible if they are normally used for general health, are not used to treat a medical condition (e.g. lotion, shampoo (except for products used to treat dandruff), toilet paper, lip balm) or are cosmetic in nature (e.g. teeth whitening products, wrinkle reducers).

Can I buy meat with my OTC card at Walmart? ›

Approved items include fruits & vegetables, meats, dairy & more.

Can I buy laundry detergent with my OTC card? ›

You can also get everyday items like laundry detergent, soap and toothbrushes.

How much money is on my OTC card? ›

How do I check the balance on my OTC card? Once your card is activated, you should learn how to check your account details. You'll especially need to check your balance and the amount you've used. Most cards have a toll-free number listed on the back of the card, which you can call to find out.

Do I get money on my OTC card every month? ›

The OTC benefit — a common ingredient of Medicare Advantage plans4 — means funds to spend at pharmacies for OTC products. It might come as an OTC card you can use at participating retail stores. With this coverage, you receive a certain dollar amount per year, per quarter or per month.

What items are covered by the OTC card in 2024? ›

Categories of covered OTC items include generic and brand-name products for allergy, sinus, cold and flu; pain relief; home health care and daily living, including bathroom safety items; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; ...

What is the OTC allowance? ›

Your OTC benefit helps you save money on a wide range of over-the-counter health and wellness products. You can use your benefit amount to purchase products such as pain relief, first aid, cold and allergy medicine, dental care items and more.

Does UnitedHealthcare offer food allowance? ›

Members receive a UnitedHealthcare UCard®, which is your member ID and gives you access to monthly credit that may be used for: Shop in-store or online to buy covered groceries, like fruits and vegetables, meat, seafood, dairy products and water.

Is the Medicare grocery allowance real? ›

Yes, there is a benefit referred to as a grocery allowance or grocery benefit. However, it's not available through Original Medicare, and it isn't available on all Medicare Advantage plans. Check with your provider to see which plans may include the benefit.

Can I get cash from my OTC card? ›

No, you receive an allowance from your health plan to spend on eligible OTC items, there are no cash reimbursem*nts allowed through program.

Can I use my UCard to pay bills? ›

Shop for healthy food and OTC products or pay utility bills. Get more help with your everyday needs. A credit will be loaded to your UnitedHealthcare UCard® every month to help pay for healthy food, over-the-counter (OTC) products, and utility bills.

How do I pay with my OTC card at Walmart? ›

You can create a account and add your OTC Network card to your wallet or enter your OTC Network card as a payment method during check-out.

What can you not buy with an OTC card? ›

Items that do not qualify include non-food and pet items, alcohol, baby formula, candy, chips, coffee shop items, desserts, fresh baked goods, soda, and tobacco. To check if an item is approved, members can download the Healthy Benefits Plus app, scan the product and it will advise if item is allowable.

Where can I use OTC debit card? ›

Shop in stores*—Swipe your OTC card at participating physical retailers including CVS, Dollar General, Family Dollar, Rite Aid, Stop & Shop, Walgreens, and Walmart.


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