How To Escape Credence Resource Management and Restore Your Credit (2024)

If you have Credence Resource Management on the phone or on your credit report, one of your debts has been sent to collections. This is a situation you need to deal with: they won’t just go away. Here’s how you can resolve the account and put your credit back in order.

In this post:

  • What Is Credence Resource Management?
  • Here’s What You Can Do
    1. Know Your Rights
    2. Validate and Verify the Debt
    3. Stop Calls from Credence Resource Management NOW
    4. Contest the Debt With the Credit Bureaus
    5. Settle With a Pay-for-Delete Agreement
  • Credence Resource Management Scams
  • What If They Sue?
  • FAQs

What Is Credence Resource Management?

This may be your first question when a supposed debt collector starts calling you out of the blue. It may or may not put your mind at ease to know that Credence Resource Management is a legitimate company.

They’ve been in business since 2013 and have an accredited B rating with the Better Business Bureau. Credence Resource Management is based in Dallas, Texas, and specializes in collecting debts for healthcare, telecommunication, insurance, utility service, and retail accounts.

They have a working telephone number and multiple forms of contact listed on their website.

In the past 3 years, they’ve received over 400 complaints on their BBB listing, which should definitely raise some red flags.

Here’s What You Can Do

📰 New Federal debt collection regulations took effect on Nov. 30, 2021. The new rules will have a far-reaching impact on the debt collection industry. If you have delinquent debts or accounts in collection these rules will affect you.

Learn more about Regulation F and what will it mean for consumers with debts.

If you’re hearing from Credence Resource Management – or any collection agency – there are things that you can (and should) do. There are also two things that you should not do:

  • Don’t Panic. It won’t help.
  • Don’t ignore the situation. That won’t help either. They won’t go away.

That’s what you shouldn’t do, but what should you do?

Here’s where to start.

☝️ NOTE: These are DIY steps.
If you get lost along the way or don’t have time to work on this by yourself, you can get help from Credit Saint, our #1 recommended credit repair company.

1. Know Your Rights

The rights of debtors and the obligations of debt collectors are spelled out in the Fair Debt Collection Practices Act (FDCPA). Here are some key points.

  • A debt collector cannot call you before 8AM or after 9PM.
  • A debt collector cannot call your place of employment.
  • If you have a lawyer, the collector must communicate with your lawyer.
  • A debt collector may not communicate with your friends or family members or tell them about your debts.
  • Debt collectors cannot threaten to harm you, your reputation, or your property, or use profane language.
  • Debt collectors must identify themselves and the company they represent. They cannot claim to be law enforcement or other officials.
  • A debt collector cannot threaten you with imprisonment or seizure of assets.

For a full review of your rights under the FDCPA see thissummaryfrom the Consumer Financial Protection Bureau (CFPB).

If you believe that a debt collector is violating the rules, you can report them to theFTC, theCFPB, and your state’s attorney general.

2. Validate and Verify the Debt

Under the new regulations that came into effect on Nov. 30, 2021, debt collectors must send you a Notice of Debt within 5 days of their first contact with you. This notice must contain much more information than the notices that collectors sent under prior rules.

If the notice is incomplete, it is invalid, and the debt isn’t collectible. That makes it important to know what’s required.

A valid Notice of Debt must contain an itemization date. This can be one of five different dates.

  • The date of the last statement or invoice provided to the consumer by the creditor.
  • The charge-off date.
  • The date of the last payment applied to the debt.
  • The date of the transaction that gave rise to the debt.
  • The judgment date, if there is court judgment on the debt.

This date will help you establish whether the Statute of Limitations on the debt has expired and when it will drop off your credit report.

The Notice of Debt must also contain extensive information about the debt:

  • The debt collector’s name and mailing address.
  • The consumer’s full name and mailing address.
  • If the debt is related to a financial product (like a loan or credit card), the notice must contain the name of the creditor to whom the debt was owed on the itemization date.
  • The account number associated with the debt.
  • The name of the creditor to which the debt is currently owed.
  • The amount of the current debt and an itemized list of any payments made and added fees, interest, or other charges.

The Notice of Debt must contain a statement advising you of your rights under the Fair Debt Collection Practices Act (FCPA), including a statement that you have the right to dispute the debt within 30 days of receiving the letter.

The notice must also contain a returnable form allowing you to declare that you are disputing the debt and allowing you to select one of three reasons for a dispute:

  • This is not my debt.
  • The amount is wrong.
  • Other (you will need to supply additional information.)

The CFPB has published a sample Notice of Debt that will help you determine whether the one you receive is complete.

Why It’s Important

Many debt collectors who purchased debts before the new regulations came into effect will not have the required information. They may not be able to get it from the original creditor. They may still try to bluff or intimidate you into paying them or admitting that the debt is yours.

👉 If you receive a Notice of Debt, examine it in detail to make sure it complies with the law. If it doesn’t, inform the collector that you will not discuss the debt until you receive a Notice of Debt that complies with Regulation F.

Always Dispute the Debt

If you do not dispute the debt within 30 days, it is presumed valid. Always dispute debts held by collection companies.

If you are using a dispute or debt validation letter template, be sure that the template is designed for notices received after the implementation of Regulation F on Nov. 20, 2021. Much of the information that debtors used to ask for is now required in the Notice of Debt.

Send the debt collector a certified letter addressing these issues.

  • Ask for documentation that verifies that you owe the debt, such as a copy of the original contract.
  • Ask whether the statute of limitations on the debt has expired. The collector doesn’t have to tell you, but they can’t lie. If they won’t say, the statute of limitations may have expired.
  • Ask whether the agency is licensed to collect debt in your state. Again, the collector is not allowed to lie. You can ask for the date of the license, license number, and the state agancy that issued the license as well.
  • A copy of the last billing statement sent by the original creditor.

Send the letter to Credence Resource Management by certified mail.

Once you receive the debt validation letter you have 30 days to send your debt dispute letter.

Remember that even if you know the debt is yours, the more important issue is whethertheyknow it’s yours.

Because guess what?

If they can’t prove it’s yours, they can’t collect it or report it to the credit bureaus.

They might not be able to come up with that proof. Remember, Credence Resource Management purchased your debt, in bulk with a bunch of other debt, from the original creditor.

Who knows what was lost in the shuffle?

The onus is on them to provide proof. If they can’t, they’re required by law to remove it from your credit report.

Remember the Statute of Limitations

Always check the date of the debt against the statute of limitations in your state. If the statute of limitations has expired, the collector cannot pursue legal action against you.

The statute of limitations clock begins on the date when the debt was first reported as delinquent.

Remember that making a payment or acknowledging that the debt is yours can restart the statute of limitations.

The expiry of the statute of limitations will not remove an account from your credit record. If the statute of limitations has expired or will expire soon there’s a good chance that the seven-year period of appearance on your credit record is also nearly up.

If the statute of limitations is nearly up your best bet might be to just wait it out.

3. Stop Calls from Credence Resource Management NOW

Before Nov. 20, 2021, you could get as many as 15 calls per day from a debt collector, according to aConsumer Credit Card Market Report.

That’s way too many.

That has changed. Regulation F places strict limits on collection calls.

  • A debt collector cannot call you more than seven times within seven consecutive days.
  • If a debt collector speaks to you on the phone they must wait seven days before calling again.

Debt collectors can now contact you by email and text message as well, but you can tell them how they are permitted to contact you and when.

You can stop all communication from a debt collector.

Follow these simple steps to stop the calls.

  1. Write a “stop contact” or “cease” letter telling them to stop contacting you.
  2. Make a copy for yourself and mail the original to Credence Resource Management.
  3. To prove you sent the letter, send it by certified mail with “return receipt requested.”

Make sure you follow these exact steps.

If you do, theNational Consumer Law Centerstates, “the collector can only acknowledge the letter and notify you about legal steps the collector may take.”

When you stop the phone calls, you get some breathing room. Remember that you still owe the debt, and the collector can take legal action.

Then you can tackle the next step.

4. Contest the Debt With the Credit Bureaus

If you believe that you do not owe the debt or that the collection agency has failed to validate the debt, you canfile a disputewith the credit bureaus. You will need to dispute the account separately with each credit bureau.

Credit Reporting Bureau Mailing Addresses

P.O. Box 740256Atlanta, GA 30374-0256P.O. Box 9701Allen, TX 75013P.O. Box 2000Chester, PA 19016-2000

You can also dispute it online:

The credit bureau must investigate and verify your debt. If they cannot, they must remove it from your credit record.

Remember that even if the debt is removed from your credit record, the collection agency can still pursue collection efforts.

How To Escape Credence Resource Management and Restore Your Credit (1)

Get Your FREE Credit Dispute Letter Template

Get our winning dispute letter, plus free tips to help you boost your credit.

Download Now!

5. Settle With a Pay for Delete Agreement

While occasionally the collection debt isn’t yours, most of the time, it is.If that’s the case, a settlement is one way to resolve the situation.

Remember that debt collectors pay, on average,4 cents for every dollarof debt that they buy. That gives you room to negotiate. A collector can accept less than you owe and still make a profit.

An article fromU.S. News & World Reportfound that collection agencies will settle for between 40-60% of the balance – which could mean thousands of dollars saved.

You might offer 10% of your balance to see what they say.

They’ll probably ask for more, but don’t let them push you around. With a little negotiation, you can reach an agreement you’re comfortable with.

Pay for Delete

A collection agency may agree to remove your account from your credit record if you settle your debt. This is called a “pay for delete” arrangement.

When you discuss a settlement, ask the collection agency representative if they will delete your record if you pay. Send a formal “pay for delete letter” to confirm the arrangement and ask for a written commitment.

Remember that you cannot compel a credit bureau to remove a legitimate account from your record. It will be recorded as paid, but it may remain on your credit report for seven years from the date when the account first became delinquent.

A pay-for-delete arrangement is a gamble. It may not work, but it’s worth trying. If the settlement is accepted you will no longer have to deal with the collection agency, and that’s a big plus.

How To Escape Credence Resource Management and Restore Your Credit (2)

Get Your FREE Pay for Delete Letter Template

After much testing, we have put written a great pay to delete letter you can use to get started.

Download Now!

Credence Resource Management Scams

While I did just explain how Credence Resource Management is a legitimate company, this still doesn’t mean consumers are safe from a Credence Resource Management scam.

It’s not uncommon for debt collection scammers to come out of the woodwork and claim they represent a well-known company.

It’s important to make sure you’re talking to an actual representative from Credence Resource Management if you are trying to get more information about the debt they say you owe.

I added their contact information below for reference.

17000 Dallas Parkway #204
Dallas, TX 75248

Toll-free numbers

  • Customer care – (855) 880-4791
  • Disputes and Complaints – (855) 880-4792

There have also been situations where Credit Resource Management called a consumer to collect a debt that wasn’t theirs. There have been claims that Credit Resource Management doesn’t do their due diligence when initially validating a person’s debt.

Instead, they continue making calls and pressuring consumers to pay when the debt may not even be valid.

If you have a common name, you may get calls from collection companies from time to time about a debt that you are positive you don’t owe.

How To Escape Credence Resource Management and Restore Your Credit

If you’re pretty sure you don’t owe the debt this company is calling you about, be sure to call the original creditor to check and confirm.

What If They Sue?

Collection agencies will take you to court, sometimes over quite small amounts. If the debt collector sues you, don’t ignore the case.

If you don’t respond, the judge will probably issue a summary judgment against you. You will be ordered to repay the debt.If you don’t, your wages could be garnished. In some states, your assets could be seized.

Not all companies will exercise their right to file a lawsuit against you, but a lawsuit is always a possibility when dealing with an aggressive debt collector.

Important! Read up on what to do if a debt collector sues you to make sure you take all the right steps.

Get Rid Of Credence Resource Management

You’ll need to be proactive in clearing the debt and getting the collection account removed from your credit report.The collection agency will not go away and they will not offer you a good deal. If you want to resolve the situation, take the initiative and use the steps above!


Who does Credence Resource Management collect for?

Credence Management specializes in collecting debts for healthcare, telecommunication, insurance, utility services, and retail accounts.

Who owns Credence Resource Management?

Credence Resource Management is managed by owner Karan Negi.

How do I contact Credence Resource Management?

You can contact Credence Resource Management either by writing an email at [emailprotected] (for customer service) or by calling at 1-855-880-4791 (customer care) / 1-855-880-4792 (disputes & complaints).

What If They Sue?

If the debt collector sues you, don’t ignore the case. If you don’t respond, the judge will probably issue a summary judgment against you. You will be ordered to repay the debt. If you don’t, your wages could be garnished. In some states, your assets could be seized.

How To Escape Credence Resource Management and Restore Your Credit (2024)


How To Escape Credence Resource Management and Restore Your Credit? ›

To dispute the debt, download our free collection dispute template and mail the dispute to Credence. In addition to Credence, mail the dispute to the three credit bureaus– Equifax, TransUnion and Experian– and ask them to remove this account from your credit history because it is inaccurate.

How to remove Credence Resource Management? ›

To dispute the debt, download our free collection dispute template and mail the dispute to Credence. In addition to Credence, mail the dispute to the three credit bureaus– Equifax, TransUnion and Experian– and ask them to remove this account from your credit history because it is inaccurate.

How do I block credence? ›

Request cessation of communication: Send a letter to Credence Resource Management asking them to stop calling you. Use certified mail with a return receipt requested to have proof of receipt.

Why is Credence calling me if I don't have any debt? ›

Like most collectors, Credence is contacting you regarding a debt that you allegedly owe. Even though you may have never borrowed money from Credence itself, either Credence has bought your debt or been hired by a company to collect a debt on their behalf.

How do you escape debt collection? ›

What Should You Do When You Find Out Your Account Is in Collections?
  1. Don't Ignore the Debt. ...
  2. Deal With the Creditor First. ...
  3. Ask the Debt Collector to Stop Contacting You. ...
  4. Look Into Negotiating the Debt. ...
  5. Be Sure You Know Whom to Pay. ...
  6. Consider Disputing the Debt. ...
  7. Think About Hiring an Attorney.
Apr 24, 2020

How do you deal with credence? ›

With the steps below, you can put a stop to the phone calls, settle your account and improve your credit score.
  1. Write a debt validation letter. ...
  2. Negotiate a partial payment with Credence Resource Management. ...
  3. Get help from a credit repair professional.
Jun 7, 2023

What companies use Credence Resource Management? ›

The company purchases debts from various clients, including AT&T, Cox, Dish Network, and some healthcare companies, and tries to collect them from consumers.

What happens if you block a debt collector number? ›

Stopping communication with a debt collector doesn't make the debt go away. In fact, they may find alternative ways to collect it from you. For example, they can file a lawsuit against you or report negative information to a credit reporting company, although that won't always happen.

How do I get a collections agency to delete? ›

Write the collector a goodwill letter explaining your circ*mstances and why you would like the debt removed, such as if you're about to apply for a mortgage. There's no guarantee your request will be accepted, but there's no harm in asking. A record of on-time payments since the debt was paid will help your case.

How to prevent collection agency from reporting to credit bureau? ›

You can try to negotiate with the collection agency to have the collection removed. You would pay a fee to the collection agency and they would stop reporting your collection; just make sure you have the agreement in writing.

What happens if you never answer a debt collector? ›

If you receive a notice from a debt collector, it's important to respond as soon as possible—even if you do not owe the debt—because otherwise the collector may continue trying to collect the debt, report negative information to credit reporting companies, and even sue you.

Should you ever call a debt collector back? ›

Ignoring a debt collector isn't always a good strategy. You should call a debt collector back in these two instances: Find out if the debt is legitimate. If you don't recognize the debt or aren't sure its amount is correct, write to the debt collection agency and dispute it.

How do I tell a debt collector to stop calling? ›

Send a Cease-and-Desist Letter

If you want a debt collector to stop contacting you, the FDCPA gives you the right to make that happen. Putting your request in writing, via a cease-and-desist letter, is an easy and effective option to stop the communication.

What is the loophole for debt collection? ›

Debt collectors lose the right in many states to sue consumers after three or more years. But there's a loophole: If the consumer makes a payment, even against his or her own will, that can be used to try to revive the life of the debt.

What is the 11 word phrase to stop debt collectors? ›

If you are struggling with debt and debt collectors, Farmer & Morris Law, PLLC can help. As soon as you use the 11-word phrase “please cease and desist all calls and contact with me immediately” to stop the harassment, call us for a free consultation about what you can do to resolve your debt problems for good.

How to outsmart a debt collector? ›

You can outsmart debt collectors by following these tips:
  1. Keep a record of all communication with debt collectors.
  2. Send a Debt Validation Letter and force them to verify your debt.
  3. Write a cease and desist letter.
  4. Explain the debt is not legitimate.
  5. Review your credit reports.
  6. Explain that you cannot afford to pay.
Mar 11, 2024

Does AT&T use Credence Resource Management? ›

Today I started receiving a phone call from a collection company called "Credence Resource Management" - collecting a debt on the behalf of AT&T.

How to dispute AT&T collections? ›

If Customer Care hasn't been able to help you with a problem, the next step is to submit a Notice of Dispute to our legal department. You can print and mail the form or submit it online at The Legal Department will investigate and contact you within 60 days to work out a resolution.

What is credence management? ›

Business Model: Credence Resource Management, LLC is a first- and third-party accounts receivable management company and debt collection agency.

How can I remove collections? ›

Paid Collection Accounts

Contact the collection agency or debt collector and request a goodwill deletion if the collection has already been paid off. This is particularly important if you have waited the 7 years that a collection typically remains on your account, and it still hasn't fallen off.


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