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FAQ
How can I buy the new JioPhone Next?
You can register your interest for JioPhone Next using any of the following options:
- Visit jiophone-next/registration
- Visit the nearest JioMart Digital Retailer.
- On WhatsApp – Send “Hi” to 7018270182
What is the Rs.259 Prepaid plan from Jio?
The ₹259 is a one-of-a-kind, ‘calendar-month validity’ plan from Jio. It means that irrespective of the number of days in a month, this plan remains valid from the date of recharge (D) in the first month to the date previous to your recharge date (D-1) in the next month.
For e.g., if a Jio user recharges on 5th March, the next recharge will be due on 5th April. Hence, you will get to recharge on 5th of every month.
Prepaid users will get the convenience of a postpaid plan construct and will not need to remember their plan expiry every month.
| First recharge date | Next recharge date | Next recharge date | Next recharge date |
| 5th March | 5th April | 5th May | 5th June.... |
How do I check my data balance for MyJio number using MyJio App?
To check your high-speed data balance using MyJio application :
1) Open MyJio App and login using OTP (One Time Password).
2) Your high-speed data balance will be displayed along with validity on the home page under My Account section.
3) You can also view your active and upcoming plan details and validity, by tapping on 'View Details'
How to change my existing Jio SIM to eSIM?
Activation of eSIM from self-care process through SMS is very easy and can be done at your convenience from home anytime. Please choose from below given smart devices to understand the complete activation process.
eSIM activation steps in English
eSIM activation steps in Hindi (eSIM एक्टिवेशन स्टेप्स हिंदी में)
Alternatively, you can also visit the nearest Jio store with your proof of identity and your eSIM enabled device and our store support team will be glad to assist you in activating eSIM. Click here to locate the nearest store.
I want to port in my number to Jio. What should I do?
- To port in, SMS PORT <10-digit mobile number> to 1900 from your existing number which needs to be ported to Jio
- You will get an SMS that will contain the UPC code and its expiry date
- Walk in to nearest Jio Store or Jio Retailer with the UPC (Unique porting code)
- Carry your original Aadhaar card or original Proof of Address(POA) / Proof of Identity(POI) documents to place MNP request
Note:
- Clear all your pending dues with current operator (if you have a post-paid mobile connection)
- As per government regulations; if you are porting-in within same telecom circle, the number will be activated within 3 working days after successful validation. For porting-in to other telecom circle, it will take upto 5 working days. Your services will not be interrupted in the intervening period.
- Port in requests from Jammu & Kashmir, Assam & North East customers will be processed within 15 working days. Your services will not be interrupted in the intervening period. For New Jio SIM Click here.
Enjoy unlimited calls, SMS, and high-speed internet with the best prepaid plans
Refuel your digital life with Jio’s prepaid plans and experience uninterrupted connectivity no matter where you are. Jio offers the best prepaid mobile recharge plans that suit your budget and requirement. Make unlimited calls, send SMS, and enjoy seamless internet connectivity with Jio’s annual prepaid plans. You can also browse through our annual mobile recharge plans to get value-for-money with unlimited talk time and superfast internet.
For greater convenience and uninterrupted service, set up Autopay so that you do not have to enter details every month and enjoy seamless connectivity. Get exciting additional benefits with prepaid plans such as access to JioTunes, JioCinema, JioTV, and more. Enjoy endless entertainment and stream your favourite video content, cricket matches, and more. Select the most suitable unlimited data plans to stay connected through lag-free video calls, binge-watch web series and connect on social media. Grab emergency data vouchers and pay later if you exceed your daily data limit with Jio’s ‘Buy Now and Pay Later’ facility.
